Shipping Policy at Captain Planet

Shipping Policy

Shipping Policy

6.95 Flat Rate UPS Ground Shipping Policy

You don’t have buy large quantities to get a deal on shipping!  All orders that big and small that are eligible to ship UPS ground service will only cost $6.95 to ship anywhere in the continental United States.   Our cooking cart ships via Motor Freight and does not qualify for flat rate shipping.

Freight Shipping Policy (Cooking Cart only)

Any applicable freight charges will be charged when your order is placed. No additional freight charges will be applied after your order is placed and freight charges displayed at the time of order if applicable are considered final.

We Ship Fast!

SHIPPING RATES AND TIMES

Orders placed by 2pm local time will ship same day

Orders received after 2pm local time will ship the next business day

Please allow 1 – 5 days from the day of shipment for arrival of your order

Holiday Schedule

Pratt Plus distribution centers shipping supplies via ProjectLearningGarden.com will be closed to honor the following holidays during which time, orders will not be shipped:

New Years Eve Day

New Years Day

Easter/Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Friday After Thanksgiving

Christmas Eve Day

Christmas Day

TRACKING YOUR ORDER

ProjectLearningGarden.com will assist you in tracking the progress of your order by providing a series of email communications confirming your order as well as notification your order has shipped.

ORDER CONFIRMATION

An email notification will be sent to your email address to confirm your order within 24 hours of the order being placed. This email will contain the order details, payment details and estimated arrival time for your order. If the information you receive in the email is incorrect, please contact our customer service department immediately at 1-855-697-7288 or via email at customercare@prattindustries.com.

SHIPPING CONFIRMATION

You will receive a second email once your order has shipped. For orders shipping via UPS or FedEx, you will also be provided a tracking number for the order. For orders sent via courier or common carrier, tracking information may be limited or unavailable. This email will contain the shipping information with the estimated date of delivery. For any additional questions related to your order, please contact our customer service department immediately at 1-855-697-7288-or via email at customercare@prattindustries.com.

TRACKING INFORMATION

Within your email notifications a link will be provided allowing you to access tracking information and details of your order. Please click this link at any time to review your order status. For any additional questions related to your order, please contact our customer service department immediately at 1-855-697-7288 or via email atcustomercare@prattindustries.com.

ORDERS OUTSIDE THE CONTINENTAL U.S.

ProjectLearningGarden.com currently services the Continental United States. Online ordering and delivery is not currently available to residents of Alaska, Hawaii, Puerto Rico, Guam or the U.S. Virgin Islands or any international address.

ProjectLearningGarden.com

Sales of packaging supplies via ProjectLearningGarden.com are transacted, managed and fulfilled by Pratt Retail Specialties, LLC and PrattPlus.com in partnership with Captain Planet.